Administrator & Social Media Coordinator

Location: Liverpool city centre

Salary: Up to £32,000 DOE

Type: Full-Time, Permanent

Hours: Office-based role with occasional weekend working (typically 1-2 days per weekend, twice per month, with flexibility around this arrangement)

Benefits: Free Parking | Career Progression | Supportive Team Environment

The Role:

We're looking for an ambitious, organised and creative Administrator & Social Media Coordinator to join a growing business in Liverpool.

This is an exciting opportunity for somebody who enjoys a mix of administration, customer service, operations and social media. Whether you're looking for your first step into an office-based career or already have experience in administration, coordination or social media, we'd love to hear from you.

This role would suit someone who is proactive, personable, highly organised and excited by the opportunity to make a real impact within a growing company.

Key Responsibilities

Administration & Customer Support

• Act as a key point of contact for customers via phone, email, WhatsApp and social media.
• Respond to enquiries in a professional and friendly manner.
• Assist with bookings, quotations and customer onboarding.
• Maintain accurate customer records and internal systems.
• Support with general office administration and reporting.
• Handle customer queries and work collaboratively with the wider team to resolve issues.

Operations Coordination

• Support the planning and coordination of daily schedules.
• Communicate updates and changes to operational teams.
• Assist with managing last-minute changes and ensuring excellent customer service.
• Liaise with customers and colleagues to keep operations running efficiently.
• Monitor workflow and help identify opportunities to improve processes.
  

Social Media & Content Creation

• Manage and grow the company's presence across Instagram, Facebook and TikTok.
• Write engaging captions and promotional content.
• Monitor engagement and help develop fresh ideas to increase brand awareness.
• Capture content from day-to-day business activities and company events.

Team Support

• Work closely with colleagues across the business.
• Assist with internal communications and coordination.
• Support new starters with systems and processes where required.
• Help maintain a positive, collaborative and professional team culture.

Essential Skills

• Confident using Microsoft Office and digital systems.
• Strong customer service skills.
• Ability to prioritise tasks and manage a varied workload.
• Social media knowledge across Instagram, Facebook and TikTok.
• Full UK Driving Licence.

Desirable Experience

• Administration, customer service or coordination experience.
• Experience managing social media accounts.
• Experience creating content, photography or short-form video.
• Experience within a fast-paced operational environment.

What's on Offer?

• Salary up to £32,000 DOE
• Free on-site parking
• Varied role combining administration, operations and creative marketing
• Opportunity to gain valuable experience across multiple areas of the business
• Open to both entry-level candidates and experienced applicants