Customer Service Administrator

Location: Liverpool
Salary: £24,740 + Bonus
Hours: 35.75 hours per week, Monday-Friday (between 8am-6pm)

The Opportunity

Our client is a well-established Liverpool-based organisation seeking a Customer Service Administrator to join its busy customer operations team.
This is an excellent opportunity for someone who enjoys helping customers, resolving queries and delivering excellent service in a professional and customer-focused environment.

Key Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer queries efficiently and professionally
• Take ownership of enquiries through to resolution
• Provide accurate information and guidance to customers
• Maintain accurate records and system notes
• Follow company procedures, compliance requirements and data protection standards
• Support customers with a positive, empathetic and customer-first approach
• Work towards service, quality and customer satisfaction targets

About You

• Strong communication and customer service skills
• Previous administration or customer service experience
• Excellent attention to detail
• Ability to manage multiple queries and priorities
• Confident using internal systems and processes
• Experience within a contact centre or regulated environment is advantageous

Benefits

• Hybrid working
• Annual bonus scheme
• Health cash plan
• Up to 9.5% employer pension contribution
• 26 days holiday plus bank holidays
• Life assurance
• Enhanced family leave policies
• Company sick pay
• Retail and lifestyle discounts
• Additional wellbeing and employee benefits package

If you're looking for a customer-focused administrative role with excellent benefits and hybrid working, we'd love to hear from you.