Customer Service Account Manager

Bootle | Full-Time | £27,000-£28,000 |

We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.

This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You'll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.

Key Responsibilities:

• Managing a portfolio of B2B customer accounts

• Processing orders, arranging deliveries and handling billing queries

• Responding to customer enquiries via phone and email

• Liaising with operations and transport teams to ensure smooth service delivery

• Resolving queries and complaints efficiently and professionally

• Identifying opportunities to upsell where appropriate

• Maintaining accurate records, logs and customer data

About You:

• Minimum 2 years' experience in account management or B2B customer service

• Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Highly organised with strong time management skills

• Able to work independently and as part of a team

Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.